Shipping policy

 

Shipping Information

At MOAURA, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

  1. Does MOAURA ship to my country?

    We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
  • Bahamas
  • Yemen
  • Cuba
  • Iran
  • Sudan
  • Syria

 

  1. How much does shipping cost?

    You can enjoy free shipping on orders over US$99 Otherwise, Premium Shipping costs US$6. If you choose Express Shipping, it starts at $29.99 USD.

    PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

    Note:
    1. “Free shipping for orders over $99 USD” is only available for use on regular-priced items, not free items.
    2. The shipping cost-$18 USD of the Free Product is not deductible. $18 USD including processing fee, shipping, and customs duties.

    Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers. Therefore, even if it is a free product, the shipping fee will still be charged.
    Mail may be transported by ground, air, or a combination of both. Customers are entirely responsible for all designated import duties, customs, and local taxes by their country and region.
    Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

 

  1. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

  • Order Processing: 2-5 Business Days.
  • Express Shipping Time : 8-10 Business Days.
  • Standard Shipping Time: 7-20 Business Days.

Wrong Shipping Information

  • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
  • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
  • Contact us at support@moaura.com
  •  

 Countries

Delivery Time (Business Days) 

United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore

7-15 Days

Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

10-20 Days

Note:

  1. Other countries not on the list, please see the actual payment page or contact our customer service.
  2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

 

  1. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. 

If the above page does not work, pls contact us support@moaura.com

 

5、Why has your parcel been shipped but the shipping information has not been updated yet?

  1. When the product is hand-made in Xianyou and delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
  2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Xianyou to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

 

So please don't worry and just wait 3-5 days for it to update the information.

  1. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at support@moaura.com. We’ll either resent a new one to you or give you a full refund.

 

For help & inquiries,  please contact us in the following ways:
Facebook: @ Moaura Bracelet
E-mail: support@moaura.com